Sandwich Leisure Holiday Park

Woodnesborough Road, Sandwich, Kent, CT13 0AA Tel:01304 612681

Sandwich Leisure park The Mews

The Mews - FAQs


How can I book a holiday?

You will need to book via our online booking system. If you have a credit with us on your account, please give us a call on 01304 6126811

How can I pay for my holiday?

You can pay via debit/credit card on our online booking system.
Please note: Full payment is required at the time of booking.

What’s included in The Mews

We provide a fridge, microwave, kettle, toaster, etc., and a smart TV in the lounge.
Towels, bedding and bed linen is provided, and beds are prepared for your arrival.
Please note: They are no cooking facilities (i.e., Cooker) in The Mews.

Is there a limit on how many people can stay?

Yes. The maximum is 3 people, and the sofa bed is only suitable for under 12s

Can I park next to my Unit?

Yes: You can park outside.

What facilities are on park?

We have an Amenities Block, Laundry, Pavilion Bar, Children’s Play Area, & Bird Aviary – and peace and quiet and a good sense of community.

What are the check-in times?

You can check in from 15:00 (3pm). Please note: Earlier check-in is available, subject to availability – please contact us

What time do I have to depart by?

You need to depart by 10:00am on the date of departure

What happens if I will arrive after Reception closes?

In the case of an arrival after Reception closes, please check your Pre-Arrival Email for our late check-in policy (You will receive your Pre-Arrival Email the day before your arrival).

Can I extend my stay?

Yes, but subject to availability

How many vehicles are included in the price?

One car is included in the price; if you need to bring an extra car (a second vehicle), this must be booked and paid-for prior to arrival - there is a charge of £5.00 per night for an extra vehicle. (Maximum 1 extra vehicle allowed)
We do not accept any commercial or sign-written vehicles on park. This includes any vehicles without windows on the sides or rear of the vehicle. If you are unsure if your vehicle is allowed, please contact us prior to your holiday to avoid disappointment when you arrive.

Do you allow commercial or sign-written vehicles?

No. We do not accept any commercial or sign-written vehicles on park. This includes any vehicles without windows on the sides or rear of the vehicle. If you are unsure if your vehicle is allowed, please contact us prior to your holiday to avoid disappointment when you arrive..

What is your cancellation policy?

If you wish to cancel your booking, we do not offer refunds. We are happy for the booking to be taken at a later date subject to 7 days cancellation notice, up to 12 months from date of original booking or it can be transferred to a third party at the discretion of park management.
For your protection, please arrange Holiday Insurance to cover your needs in the event of cancellation.

Can I bring my dog?

Yes, we welcome all dogs except for the dogs that are on the Dangerous Dogs Act. There is any extra charge for a dog, with a maximum of 1 dog allowed in the accommodation - Registered assistance dogs are accepted free of charge.
Please note: - Owners must ensure that they are always kept on a lead and use the dog bins provided. Dogs are not to be left unattended. If children are walking dogs, they must be responsible and clear up after them.

Can I bring BBQs?

BBQs are permitted but must not cause damage to the grass or picnic tables – we have stands for hire in Reception (deposit required). Used charcoal must be disposed of in the bins provided at the back of the amenities block.
PLEASE DO NOT PUT BBQs INSIDE YOUR UNIT AS THERE IS A DANGER OF CARBON MONOXIDE POISONING.

Can we bring a Firepit?

Fire Pits are permitted but they must be kept off the grass. You can only burn BBQ coals or briquettes – we do not allow burning of wood!

How do I enter and exit park?

Entry & Exit at Sandwich Leisure Holiday Park is via an Automatic Number Plate Recognition (ANPR) barrier system - access is only granted between 06:00 (6am) - 00:00 (midnight) during your stay

Do you allow day visitors?

Yes. There is a charge of £5.00 per person (Adults 14+ chargeable; children free).
All visitors must report to Reception on arrival. One vehicle (up to 4 people) at any one time.
If you have visitors arriving after office hours, it is your responsibility to book them in during Reception hours.
A pass will be issued which must be displayed in the vehicle. Entry & Exit to Sandwich Leisure Park is via an ANPR barrier system - access is only granted between 10:00 (10am) - 23:00 (11pm).
Visitors are not permitted to stay overnight. We reserve the right to restrict visitors on site from time to time.
Please note: At peak periods, for example Bank Holidays, no visitors are permitted.

Do you allow riding of bikes etc on park?

No. In the interest of safety there is an across board ban on all cycling on the park.
This also applies to Skateboards, Roller Blades, Scooters, Skates, Segways, and Hoverboards etc.

Do you accept all male/female parties, or Stag and Hen parties?

Our park is family orientated and therefore do not cater for large male/female parties, or Stag and Hen parties.

If you have a question that is not covered, please send us an email to bookings@sandwichleisurepark.co.uk or give us a call on 01304 612681 and we will be more than happy to answer your question.

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